Shipping policy
Shipping Policy
Gen X Society
Order Processing
All products from Gen X Society are made to order. Once you place an order, our production partner begins creating your item.
Production time:
2–5 business days.
During busy periods such as holidays, production may take slightly longer.
Shipping Time
Estimated shipping times after production:
Australia
3–8 business days
United States & Canada
5–10 business days
Europe
5–10 business days
Rest of the world
10–20 business days
Shipping times are estimates and may vary depending on location, customs processing, or carrier delays.
Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your delivery.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If the address provided is incorrect and the order has already been shipped, Gen X Society cannot be responsible for replacing the order.
Lost Packages
If your package appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.
Refund & Return Policy
Gen X Society
At Gen X Society, all products are made specifically for you when you place your order. Because of this, we do not accept returns or exchanges for change of mind or incorrect sizing.
However, we will gladly help if there is a problem with your order.
Damaged or Defective Items
If your product arrives damaged, misprinted, or defective, you are eligible for a free replacement or refund.
To report an issue:
• Contact us within 30 days of delivery
• Provide clear photos of the product and the issue
• Include your order number
Once approved, we will arrange a replacement or refund at no cost to you.
There is no need to return the damaged item.
Wrong Item Received
If you receive the wrong product or design, please contact us within 30 days and provide a photo of the item received.
We will send a replacement free of charge.
Exchanges
Because our products are made-to-order, we cannot offer exchanges for:
• Incorrect size ordered
• Change of mind
• Personal preference
Please review the size chart carefully before ordering.